All OTIS non prescription lenses exceed the strictest Australian, United States, and European standards for quality and strength. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof and can crack or scratch if not cared for properly, which is why we have our replacement service in place.

Simply head to our replacement service form, fill in the details required, attach images requested and our customer service team will reach out within two business days to provide you with a unique 45% off discount code to use on our OTIS website. This code does not expire and cannot be used in conjunction with any other offer. 

Yes - if you are not completely satisfied with your online purchase you must contact OTIS within 7 days of receiving your order. Please contact our customer service team via email: cs_otis@leisurecollective.com.au 

Products may be returned if the items are unworn and in the same condition as they were received. They must be returned in their original packaging within 30 days of your purchase.

Head to our returns page for all info.

Our Lifetime Warranty will guarantee your shades from any defects that are the direct result of poor workmanship or faulty materials. We stand by the premium materials we’ve chosen and if a legitimate warranty is presented to us, we’ll do everything we possibly can to get the defective pair of shades out of your hands and replaced immediately. If you need to make a warranty claim, please head to the Warranty Claims page below.

Yes, if it’s necessary. Our technicians will gladly assess your OTIS shades to determine whether or not the stainless steel hinge has been threaded (and causing the screw to loosen) or it’s just a case of the screw and hinge needing a service. An alternative to your OTIS shades being with our Technicians for a couple of weeks is to cruise down to your local optometrist. Most of the time they’ll happily tighten your hinge screw for a smile and or a small charge. Either way, remember that a screw is a moving component and it’s bound to show small signs of wear, over time.

Yes they are the most scratch resistant lenses on the market, but we’ve never claimed our lenses to be scratch PROOF. What we do claim though, is that OTIS lenses are made from the most scratch RESISTANT and optically correct lens material in the world - hands down.

These sunglasses meet or exceed the following standards:

US Standard ANSIZ80.3 (2018)

Australian and New Zealand Standard AS/NZS 1067, 1, 2016 & AS/NZ 1067, 2, 2016

European Standard ISO 1:2013 & ISO 12311:2013

All Otis sunglasses bear the CE mark which demonstrates that our products meet the requirement of the European directive Regulation (EU) 2016/425

89/686 EEC and meet the requirements of prEN 1836:1996

Yes we do! We are stocked at a range of premium retailers which can be found on our store locator. You can also fill your script on our website - for more on this - head here.

For all general enquiries, you can call our customer support team on (08) 9756 7311, or email them here: cs_otis@leisurecollective.com.au.

If you are seeking help from somewhere els e in the world - check out more inforamtion on our contact page.