All OTIS lenses exceed the strictest Australian, United States, and European standards for quality and strength. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof and can crack or scratch if not cared for properly, which is why we have our replacement service in place.

How does it work? Using our replacement service is simple. Head to our replacement service form, fill in the details required, attach images requested and our customer service team will reach out within two business days to provide you with a unique 45% off discount code to use on our Otis website. This code does not expire and cannot be used in conjunction with any other offer. 

Our Lifetime Warranty will guarantee your shades from any defects that are the direct result of poor workmanship or faulty materials. We stand by the premium materials we’ve chosen and if a legitimate warranty is presented to us, we’ll do everything we possibly can to get the defective pair of shades out of your hands and replaced immediately. If you need to make a warranty claim, please head to the Warranty Claims page below.

All of the sunglasses we receive on warranty are recycled via Terracycle's Zero Waste Boxes. This ensures we know our faulty products are being correctly recycled and are being saved from ending up in landfill and transformed into new products!