RETURNS

We want you to love your new sunnies, but if you are not completely satisfied with your online purchase you must contact OTIS within 7 days of receiving your order. Please contact our customer service team via email: cs_otis@leisurecollective.com.au 

Products may be returned if the items are unworn and in the same condition as they were received. They must be returned in their original packaging within 30 days of your purchase. Please include all contact details, purchase documents and email communication. 

Return address: 
OTIS Eyewear 
30 Wright St 
Busselton, WA, 6280

Once your return is approved you will be offered the choice of exchange or refund to the account used for your purchase.

For more information, please see our Returns Policy here.

1. Contact Us

Please contact the Customer Service team via email cs_otis@leisurecollective.com.au to process your return.

2. Send off your Frames

Send off your items, along with purchase documents in their original packaging within 30 days of purchase to the address above.

3. Receive your refund

Once the product has been successfully returned, you will be offered the choice of exchange or refund.