Repair Request Form

All OTIS lenses exceed the strictest Australian, US, and European standards for quality and strength. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof and can crack or scratch if not cared for properly. Scratched and broken lenses are not covered under warranty and we do not do spare parts (i.e lens replacements, arms etc) however we know accidents happen, so OTIS offers a simple and easy way to have your sunglasses replaced at a reduced price.
Pricing varies depending on the lens category and includes an entirely new set of glasses + return express postage. To protect the integrity of the frame we do not exchange lenses.                                                                                                                             
Non-Polar - $110.00
Polar         - $170.00
LIT Polar   - $200.00                                                                                                                                                                                                                                 
To take advantage of our replacement service please follow the below steps. 
  • Step 1 – Complete and print this Repair Form. Please ensure all fields are completed and printed clearly. *If we no longer stock the style you have sent in for replacement we will contact you to see which style from our current range you would like as a replacement.
  • Step 2 – Package up your broken glasses along with your form and post to your relevant countries address (found on the form). Shattered/broken glass is not required to be posted. 
  • Step 3 – Drop your parcel at your nearest post office. Remember to add tracking if you wish to check your parcels progress, Otis is not responsible for items lost in transit.
We endeavor to process all returns within 48 hours of arrival and we will contact you within this time if we have any queries with your return.  All replacement glasses are sent via express and should arrive to you within 2-5 working days of dispatch, once dispatched you will be emailed your return tracking information.