WARRANTY CLAIMS

Our Lifetime Warranty will guarantee your shades against any defects that are the direct result of poor workmanship or faulty materials.

All OTIS lenses exceed the strictest Australian, US, and European standards for quality and strength. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof and can crack or scratch if not cared for properly. Scratched and broken lenses are not covered under warranty and we do not offer spare parts (i.e lens replacements, arms etc). However, we know accidents happen, so OTIS offers a simple and easy way to have your sunglasses replaced at a reduced cost, Click HERE for replacement info. Please consider this before completing your warranty claim.

If you have do receive a faulty product and a legitimate warranty is presented to us, we’ll do everything we possibly can to get the defective pair of shades out of your hands and replaced!

To proceed with a warranty claim please follow the below steps. 

STEP 1

Complete and submit the Warranty Claim Form below. Once completed, a copy of your completed form will be emailed directly to you, for you to print out and include in your return parcel.

STEP 2

Package up your broken glasses along with your printed form and post to the address below. Shattered / broken glass is not required to be posted.

STEP 3

Drop your parcel at your nearest post office. Remember to add tracking if you wish to check your parcels progress, OTIS is not responsible for items lost in transit.

ADDRESS

The Leisure Collective

64 Commonage Road, Dunsborough, WA, 6281

We endeavor to process all returns within 48 hours of arrival and we will contact you within this time if we have any queries with your return.  All replacement glasses are sent via express and should arrive to you within 2-5 working days of dispatch, once dispatched you will be emailed your return tracking information.

All of the sunglasses we receive on warranty are recycled viaTerracycle'sZero Waste Boxes. This ensures we know our faulty products are being correctly recycled and are being saved from ending up in landfill and transformed into new products!