Our Lifetime Warranty will guarantee your shades against any defects that are the direct result of poor workmanship or faulty materials.
Scratched or broken lenses are NOT considered manufacturing nor is frame damage due to mishap / misuse. We stand by the premium materials we’ve chosen. However, if a legitimate warranty is presented to us, we’ll do everything we possibly can to get the defective pair of shades out of your hands and replaced.
All OTIS lenses exceed the strictest Australian, US, and European standards for quality and strength. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof and can crack or scratch if not cared for properly. Scratched and broken lenses are not covered under warranty and we do not offer spare parts (i.e lens replacements, arms etc). However, we know accidents happen, so OTIS offers a simple and easy way to have your sunglasses replaced at a reduced cost, Click HERE for repair info. Please consider this before completing your warranty claim.
To proceed with a warranty claim please follow the below steps.
The Leisure Collective
11 Clark St
Dunsborough 6281, Western Australia
We endeavor to process all returns within 48 hours of arrival and we will contact you within this time if we have any queries with your return. All replacement glasses are sent via express and should arrive to you within 2-5 working days of dispatch, once dispatched you will be emailed your return tracking information.