OTIS sunglasses are constructed using the highest quality materials available. Each component is individually quality checked before being carefully packaged, ready for sale. OTIS sunglasses have warranty against defects in materials and workmanship for the expected lifetime of the sunglasses. Damage to lenses, frames and other components due to normal wear and tear are not covered under warranty. Please refer to our Repairs page for all information regarding repairing your damaged sunglasses.
All warranty claims must be accompanied with a proof of purchase.
Where a warranty claim is accepted, OTIS has the right to repair or replace at no cost to you. If not deemed to be a valid warranty, OTIS will offer a suitable replacement at a reasonable charge subject to availability.
Scratched and broken lenses are not covered under warranty. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof. All OTIS lenses exceed the strictest Australian, USA, and European standards for quality and strength. However, mineral glass lenses can scratch or crack if not cared for properly
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For a genuine warranty, please print off the attached form and send in to OTIS Eyewear